Frequently asked questions
Support centre
Our team is ready to work alongside you through rollout and day-to-day operation. Get in touch any time for a quick answer.
The questions we hear most
What is Fire?
Fire is a platform that helps businesses run their products and build an internal digital workspace — all in one unified system.
Is the Community edition free?
Yes. The Community edition is free for small businesses.
Is my data safe?
With the self-hosted edition, all of your data sits on your own infrastructure and stays entirely under your control.
Do I get new features?
Yes. Fire ships regular updates that improve the system, patch security issues and add new features, so your system stays protected and up to date.
Still need a hand?
The Fire support team is always ready to answer your questions.